
Updated: June 2026
This policy explains what personal data Samui Bikes collects through samui-bikes.com, how we use and protect it, and the rights you have over it. Samui Bikes is the data controller, operating from 1/73 Moo 6, Bophut, Koh Samui, Surat Thani 84320, Thailand. By using this website or sending an enquiry, you agree to the practices described here.
This website is a vehicle inventory listing and enquiry service. It has no user accounts, no login, and no online booking or payment system. We therefore do not collect passwords, store payment-card details, or build advertising profiles of visitors.
The only personal data we collect is what you choose to send us through the contact or enquiry form, plus the limited technical data our hosting and embedded services need to serve the page.
When you submit an enquiry, we collect the details you enter - typically your name, email address, phone or messaging contact, the vehicle or dates you are interested in, and the content of your message.
You provide this information voluntarily. If you contact us by email, phone or a messaging app instead of the form, we receive whatever details you choose to share through that channel.
Like any website, our server and content delivery layer log standard technical data such as your IP address, browser type, the pages you request, and the date and time of the request. This data helps us keep the site secure, diagnose faults and understand which pages are useful.
We keep this site deliberately light on tracking. We do not use intrusive third-party advertising trackers.
We use the details from your enquiry solely to respond to you, to quote availability and pricing, and to arrange and manage any rental you go on to book. We may keep a record of our correspondence so we can give you continuous service if you contact us again.
We do not sell your personal data, and we do not use it for unrelated marketing without your clear consent.
We use only the cookies and storage strictly necessary for the site to function. The site embeds a Google Maps frame so you can find our location; Google may set its own cookies and receive your IP address when that map loads, under Google's own privacy policy.
Our inventory listings are served from a Directus content system and our pages are delivered from our hosting provider; both process technical request data on our behalf to display the site to you.
We share your personal data only where it is necessary to provide our service: with our hosting and infrastructure providers, and - for an actual rental - with the staff who prepare and deliver your vehicle. Each acts under a duty of confidentiality.
We may disclose information where we are legally required to do so, for example to comply with Thai law or a lawful request from the authorities.
We keep enquiry correspondence only as long as needed to deal with your request and to meet our legal and accounting obligations, after which it is deleted or anonymised. Server logs are retained for a short period and then rotated out.
If you ask us to delete your data and we have no legal reason to keep it, we will remove it from our active systems.
You may ask us to confirm what personal data we hold about you, to correct it if it is wrong, to delete it, or to stop using it for a particular purpose. Where you have given consent, you can withdraw it at any time.
To exercise any of these rights, contact us through the details below. We will respond within a reasonable period and may need to verify your identity first.
We apply reasonable technical and organisational measures to protect your data against loss, misuse or unauthorised access, including HTTPS encryption in transit. No internet transmission is ever completely secure, so we cannot guarantee absolute security.
This site is intended for adults arranging vehicle rentals and is not directed at children. We do not knowingly collect data from anyone under 18.
We may update this policy from time to time; the current version is always the one published on this page, and the date above shows when it last changed. Significant changes will be reflected here before they take effect.
If you have any question about this policy or how we handle your data, please reach us through the contact page on this website. We aim to respond to every request within one business day.